FAQs

Do you ship internationally?

Yes, we do.

Where do orders placed on HopeFight ship from?

All products are made and shipped from the United States.

Could there be shipping delays due to COVID-19 Outbreak?

Unfortunately, yes. People are staying inside, which results in a significant increase in order volume. We are trying to maximize our productivity, but we’re sorry that there are still some delays caused by our suppliers and shipping carriers. All of these may lead to the delay of your shipments. Our apologies for this issue.

How long will it take to process my order?

On average, merchandise is produced and shipped from our facility in 2-6 business days after purchase. Standard shipping/transit takes 4-8 days for US and 6-18 days for international purchases. For specific information, check our  Shipping Policy

The shipping may take longer than expected. If your order hasn’t arrived within the estimated delivery time, please contact us atcontact@hopefight.com. 

How about my purchase’s shipping fee?

This is our shipping fee in different locations:

What is considered a business day?

Business days are Monday through Friday. Business days exclude weekends and holidays.

How can I track my shipment?

Once your order ships, you will receive an email with tracking information. In case you do not receive a shipping notification email after the estimated processing time, please contact us at contact@hopefight.com. 

How will my package arrive?

It depends on your location. We ship packages through USPS, UPS, and DHL FedEx with orders in the US and Canada; Spring GDS/ Royal Mail with orders in the EU and Australia Post with orders in Australia.

Can I use express shipping to ship to a P.O. Box?

We are sorry that the package can not be delivered to P.O. Boxes via express shipping. If a shipper uses a P.O. Box address, the recipient's telephone number must be included on the label. Your package that is addressed to a P.O. Box may be delayed, will not be covered by any UPS, or FedEx Service Guarantee, and will require an address correction charge. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.

The confirmation does not display my design, will I receive my correct item? 

The confirmation often shows the default images instead of yours. Our apologies for the inconvenience. If you want to double-check your order, please contact us at contact@hopefight.com. 

Am I able to change or cancel my order(s)?

We can help you to change or cancel your orders within 6 hours. We can no longer change or cancel the order if it has already been processed. Therefore, if you change your mind, please contact us at contact@hopefight.com within 6 hours. 

Do you replace items that are incorrect or damaged when delivered?

Yes. If you have received an incorrect or damaged item, please send an email to contact@hopefight.com with your order number and a brief note describing the issue with your shipment. If you have received a damaged item, please include a photo that clearly shows the product defect so that we may investigate the underlying cause of the issue.

As we recognize that this is an issue we created, we will be happy to send a replacement at no additional cost.

What characters can't be used when I enter the custom name?

Special characters are not displayable by all the fonts, so pleaseDO NOT use non-letter or non-number characters when entering the custom names. We will not offer a return or refund if you try to use special characters.

What is your refund policy?

Please check out our full  Refund Policy

Further information about the Personalized Canvas: 

How is the artwork created?

Your orders are digitally drawn by hand byHopeFight's in-house designers using tablets and Photoshop applications.

Can you work from more than one photo?

The more photos the better! Just make sure you’re clear about how you’d like your illustration drawn in the picture description and leave the rest up to us.

What quality should the photo I send to you be?

The better quality of the photo the easier it will be for our artists to get a more accurate illustration of you on the other side. But don’t worry, we’ll let you know if we’re having any issues while processing your order.

What can I have as my background?

You can only choose from the available backgrounds designed by our artists. However, if you want another unique custom background, please email us at contact@hopefight.com

I have a large group of pictures, what do I need to do?

Don’t worry, just drop us an email and we can discuss this.

What if I am not happy with my portrait?

Our artists are incredibly talented and always do an amazing job, however, sometimes working from a photo we miss the essence of the person and are always ready to make revisions until you are happy with your portrait.

How long does it take to create the artwork?

Your orders will be designed in 2-6 business days.

DOMESTIC ORDER BY DATES: 

Shipping Delays

Please keep in mind that, while making every effort to ensure that every item arrives on time, we do not promise delivery by a certain date and is not accountable if orders do not match end customers' delivery expectations. Shipping delays caused by COVID-19 are prevalent in these exceptional times. If there is a significant shipment delay on a HopeFight product you ordered, we will inform you via email. We will not offer refunds for items that have been delayed due to unexpected reasons.